Blog

Blog

Leslie Allan’s blog featuring news, articles and tips on all aspects of improving organizational performance through effective leadership, driving change and enhancing employee capabilities.

  • Leslie Allan’s Training Tip #8

    Leslie Allan’s Training Tip #8

    Training Tip #8: Write learning outcomes that describe expected trainee behavior, not trainer actions or training content. What does this tip mean to you? How can you apply this tip to your training program design? What would you add to this tip to make it more helpful?

  • Diagnosing Poor Work Performance

    Diagnosing Poor Work Performance

    There are many causes of poor employee performance. Improper diagnosis without the right tool wastes a lot of time and resources. Employee Performance Diagnostic Tool One of the most difficult jobs for a manager is dealing with poor employee performance. For some managers, this is the most hated aspect of their job. However, wherever poor work performance is not properly diagnosed and confronted, the costs are great in lost productivity, rising customer complaints and lost profits. The simple employee performance diagnostic tool below can assist managers in better uncovering the causes of poor performance and managing employee performance issues. The…Read More »

  • Leslie Allan’s Management Tip #8

    Leslie Allan’s Management Tip #8

    Management Tip #8: Quality is in the eye of the customer. What does this tip mean to you? How can you apply this tip to the way you interact with your clients and customers? What would you add to this tip to make it more helpful?

  • Why Projects Fail

    Why Projects Fail

    The same reasons for the epidemic of project failures occur with alarming frequency. Common Causes of Failed Projects Only one out of three projects is completed successfully. Nearly half are either late, over budget or did not deliver on all of the key outputs. Almost one in four are either cancelled or left to gather dust after delivery.1 This dismal track record is only growing worse as budgets tighten and expectations rise. What can a manager do to beat the odds? The answer is to learn from the mistakes of the past. Though no two projects are alike, the reasons…Read More »

  • Leslie Allan’s Training Tip #7

    Leslie Allan’s Training Tip #7

    Training Tip #7: Are you measuring bums on seats or hands doing things differently? What does this tip mean to you? How can you apply this tip to the way you evaluate your training programs? What would you add to this tip to make it more helpful?

  • Employee Communication Surveys

    Employee Communication Surveys

    There are many benefits – and traps for the unwary – from conducting an employee communication survey in your organization. Employee Communication Survey Benefits Surveying employees is an effective first step in fixing communication barriers in an organization. Even if there are no obvious problems, communication surveys can help get an organization to the next level of performance. Benefits in conducting an employee communication survey and acting on the results include: improved employee satisfaction lower turnover reduced absenteeism less political infighting greater levels of manager-worker trust reduced defect rates higher customer satisfaction A well-run communication survey can give you these…

  • Leslie Allan’s Management Tip #7

    Leslie Allan’s Management Tip #7

    Management Tip #7: Are you an automata or autonomous? Do not react from pent up emotion. Choose your response. What does this tip mean to you? How can you apply this tip to the way you manage yourself and how you interact with others? What would you add to this tip to make it more helpful?

  • Training for Change

    Training for Change

    A critical part of any successful change program is skilling up people in a variety of roles. Change Program Training Plan Successful organizational change depends upon improving people’s capabilities. This includes skilling up the people working in the new environment – employees, customers and suppliers. Often forgotten about are the skill requirements of the people involved in bringing about the new way of working – the change drivers, implementers and enablers. Have you included all players in your training plan? How comprehensive is your training plan? Is it adequately resourced? Does it address each of the five key requirements for…Read More »

  • Leslie Allan’s Training Tip #6

    Leslie Allan’s Training Tip #6

    Training Tip #6: Do not try to pretend to be someone you are not. Be yourself -but be professional. What does this tip mean to you? How can you apply this tip to your training program delivery? What would you add to this tip to make it more helpful?

  • Benefits Realization

    Benefits Realization

    The most useful projects are approved on the promise that they will bring some measurable benefit to the organization. Creating Business Benefits Many projects stop short at delivering the project outputs, and this is fine so long as the project was never expected to deliver benefits to the organization. However, this is not so for most projects. If a project is not expected to bring some benefit to the organization, then what is the point of running the project? In most cases, the benefit to the organization will be documented in the Business Case and transcribed into the Project Plan.…Read More »