Leadership and Culture

Leadership and Culture

News, articles and tips on principles and strategies for improving organization and workplace culture through effective leadership and management.

  • Costs of Poor Workplace Communication

    Costs of Poor Workplace Communication

    Poor communication in the workplace leaves in its wake low motivation, poor productivity and high employment costs. Why Communication Practices Are Important Good communication practices are at the heart of every successful business. Communication serves two essential functions in every organization. It disseminates the information needed by employees to get things done and builds relationships of trust and commitment. Without it, employees end up working in silos with no clear direction, vague goals and little opportunity for improvement. Successful projects and change programs are a rarity and real leadership is scarce. Staff morale plummets when communication is ambiguous, unfocused, lacking…Read More »

  • Teams in Change Programs

    Teams in Change Programs

    Change program success depends increasingly on people working collaboratively within teams. Team Types in Change Programs You may be using teams in designing and implementing your change initiative. Or your organizational change program may be tasked with setting up teams of one description or another. Which of the following kinds of teams are you currently involved with? management decision-making cross-functional or functional improvement teams autonomous work teams project teams Whichever team types you are involved with, there are a number of considerations in making sure that your team setup and development activities are successful. Team Setup Team size is important.…Read More »

  • Employee Communication Surveys

    Employee Communication Surveys

    There are many benefits – and traps for the unwary – from conducting an employee communication survey in your organization. Employee Communication Survey Benefits Surveying employees is an effective first step in fixing communication barriers in an organization. Even if there are no obvious problems, communication surveys can help get an organization to the next level of performance. Benefits in conducting an employee communication survey and acting on the results include: improved employee satisfaction lower turnover reduced absenteeism less political infighting greater levels of manager-worker trust reduced defect rates higher customer satisfaction A well-run communication survey can give you these…

  • Communicating Organizational Goals

    Communicating Organizational Goals

    Clearly communicating the organization’s objectives and reporting progress engages employees to strive for peak performance. Setting Goals Setting clear organizational goals helps concentrate employee efforts on achieving those objectives. The key is to ensure that the goals are well-defined, relevant and unambiguous. For example, the fuzzy goal of “improving product quality” leaves employees with little idea of where to begin. What is “quality”? What quality attributes are more important, or are they all equally important? How much should quality be improved? Is a 30% improvement sufficient? What about 2%? Is it to be improved this year? Or this month? As…Read More »

  • Effective Employee Communication

    Effective Employee Communication

    Achieving peak performance depends upon your organization satisfying the three key communication needs of your employees. Key Employee Communication Needs Many organizations are still struggling with their employee communication practices. Is your organization one that could more effectively communicate with its workforce? What messages should you communicate and how should you go about communicating them to your workers? What we have found is that workplace communications must satisfy three key employee needs before your workers can be fully engaged and highly productive. What are those three critical needs? Here they are in a nutshell. Each and every employee needs to:…Read More »