Training and Development

Training and Development

News, articles and tips on how to design, develop and deliver successful learning programs using best-practice principles and methods.

  • Diagnosing Poor Work Performance

    Diagnosing Poor Work Performance

    There are many causes of poor employee performance. Improper diagnosis without the right tool wastes a lot of time and resources. Employee Performance Diagnostic Tool One of the most difficult jobs for a manager is dealing with poor employee performance. For some managers, this is the most hated aspect of their job. However, wherever poor work performance is not properly diagnosed and confronted, the costs are great in lost productivity, rising customer complaints and lost profits. The simple employee performance diagnostic tool below can assist managers in better uncovering the causes of poor performance and managing employee performance issues. The…Read More »

  • Training for Change

    Training for Change

    A critical part of any successful change program is skilling up people in a variety of roles. Change Program Training Plan Successful organizational change depends upon improving people’s capabilities. This includes skilling up the people working in the new environment – employees, customers and suppliers. Often forgotten about are the skill requirements of the people involved in bringing about the new way of working – the change drivers, implementers and enablers. Have you included all players in your training plan? How comprehensive is your training plan? Is it adequately resourced? Does it address each of the five key requirements for…Read More »

  • Training Needs Analysis

    Training Needs Analysis

    Creating effective training programs begins with completing a reliable and accurate Training Needs Analysis. Training Needs Analysis Purpose A Training Needs Analysis (TNA) is used to assess an organization’s training needs. The root of the TNA is the gap analysis. This is an assessment of the gap between the knowledge, skills and attitudes that the people in the organization currently possess and the knowledge, skills and attitudes that they require to meet the organization’s objectives. The training needs assessment is best conducted up front, before training solutions are budgeted, designed and delivered. The output of the needs analysis will be…Read More »

  • Instructional Systems Design (ISD) – The ADDIE Model

    Instructional Systems Design (ISD) – The ADDIE Model

    What is the ADDIE Model and why are so many organizations using it to create and implement their training programs? Instructional Systems Design (ISD) Designing and rolling out a successful training program involves a variety of people co-ordinating their efforts to achieve the desired outcome. Clients and end users of the program may be interviewed to determine the real training requirements. Instructional designers will design and develop the program. Administrators will organize the training schedules and venue logistics. If the program incorporates e-learning components, information technology professionals will be involved at a number of points. Ensuring that each piece of…Read More »